Refund policy
We gladly accept returns and exchanges
Contact us within: 14 days of delivery
Dispatch items back to us within: 30 days of delivery
We don't accept cancellations
But please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalised orders
Conditions of return:
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To start the returns process please email: help@lornaneary.com so we can assist you. We will issue a refund or exchange as soon as we receive the item(s) back in the post.